When I first has the idea to set up an e-learning forum in Norfolk I wanted to make sure that we listened to the people who came and improved the event. I’ve been able to move the event from an idea that I had last year to something that is well supported and valued by those who attend.
Reading this…you might be thinking….how does he know it is well valued!
At our last event I invited the customer feedback company, during the event they ran 2 live trials using their mobile phone feedback system. They asked a simple question about whether people found the event worthwhile and would they recommend the event. It was pleasing to see so many people post comments and then to read the positive ones! I still want to make improvements to the event and continue to improve the sessions.
The feedback system allowed us to view real-time feedback and we were able to collate the most feedback that we have ever had!